FAQ
Frequently Asked Questions (FAQ)
Welcome to the CharacterBox FAQ page! Below, you’ll find answers to common questions about our magical products, shipping, returns, and more. If you don’t see your question here, feel free to contact us—we’re happy to help!
General Questions
What is CharacterBox?
CharacterBox is your one-stop shop for Disney, Universal, and theme park-inspired apparel and gifts. We bring the magic of your favorite movies, attractions, and characters to life with creative, fan-friendly designs.
Do you sell official merchandise?
No, all our designs are original and inspired by the magic of movies, rides, and theme parks. They are not official merchandise but are lovingly created for fans like you.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available through Shopify.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 4 hours of placement. Please contact us immediately at sayhello@characterbox.us with your order details.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. Use this to follow your order’s journey to your door!
Shipping
Where do you ship?
We ship worldwide! Shipping rates and delivery times vary depending on your location.
How much does shipping cost?
We offer flat-rate shipping:
US Shipping
- Orders under $50: $4.99
- Orders between $50 and $100: $7.99
- Orders over $100: Free shipping!
How long will it take for my order to arrive?
Orders typically ship within 2-5 business days. Delivery times vary by location but are generally:
- US: 3-7 business days
- International: 7-21 business days
Returns & Exchanges
What is your return policy?
We want you to love your CharacterBox purchase! If you’re not satisfied, we accept returns within 30 days of delivery for unworn, unwashed items with tags attached.
How do I initiate a return or exchange?
Please email sayhello@characterbox.us with your order number and reason for return/exchange. Our team will guide you through the process.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Products
What materials are your T-shirts and hoodies made from?
We use high-quality, soft, and breathable fabrics such as cotton blends for ultimate comfort and durability.
How do I care for my CharacterBox apparel?
To keep your apparel looking its best:
- Wash inside out with cold water.
- Use mild detergent.
- Tumble dry low or air dry.
Do you offer custom designs?
We LOVE to work with people and we’re always open to suggestions! Let us know what you’d like to see in future collections or for a personal order email us at sayhello@characterbox.us
Contact Us
If you have any questions please reach out to us on sayhello@characterbox.us
🌐 Website: www.characterbox.us
📱 Follow us on social media for the latest updates and promotions!
We’re here to make your shopping experience magical. Thank you for choosing CharacterBox! 😊✨